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Service Desk
 

The ITonDemand Service Desk main objective is to provide a first line of support resolving service interruptions as quickly as possible for all systems under management. The ITonDemand help desk can effectively perform several functions. It provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. ITonDemand uses uGovernIT, which is a full ERP like solution for managing the IT function. It was designed by CIOs and IT management experts and built on a single integrated platform. It is a complete solution and helps triage and manage user service requests, problems, change requests, workflow and collaboration driven project management, project portfolios, manage IT budget and IT spend, and manage resource demand. Pre-built analytics, benchmarks, dashboards and reports help you align IT to business needs by providing you a 360-degree view of your department performance.

 

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